Return, Refund & Exchange Policy

At Mercury (www.mercuryshop.net), we strive to ensure that our customers are satisfied with their purchases. This Return, Refund, and Exchange Policy outlines the terms and conditions under which we accept returns and process refunds or exchanges for our products. By placing an order with us, you agree to the terms outlined in this policy.

1. General Policy Overview

Satisfaction Guarantee: We aim to provide high-quality products and services. If you encounter any issues with your order, please contact us within the specified time frame, and we will do our best to resolve your concerns.
Digital Downloadable Products: Please note that all sales of digital downloadable products are final. Due to the nature of these products, we do not accept returns, exchanges, or refunds once the download has been initiated or completed.

2. Eligible Products for Return and Exchange

Our policy for returns and exchanges applies to physical products purchased through our website. The following conditions must be met for a return or exchange:

Printed Products: Items such as visiting cards, letterheads, thesis books, and sign boards are eligible for return or exchange if they are defective, damaged, or not as described.
Electrical Products: Unused and unopened electrical items may be returned for a refund or exchange within 7 days of receipt.
Handmade Products: Handmade items may be eligible for return if they are defective or damaged upon arrival. You must notify us within 7 days of receiving the item.

3. Non-Returnable Items

The following items are non-returnable and non-exchangeable:

Digital Downloadable Products: All sales are final for any digital products, including but not limited to design templates, PDFs, and WordPress plugins.
Personalized Products: Custom-made or personalized items cannot be returned unless defective or damaged.
Opened Electrical Products: Items that have been opened and used are not eligible for return unless they are defective.

4. Return Process

To initiate a return or exchange, please follow these steps:

Contact Us: Reach out to our customer service team at mercuryshop555@gmail.com within 7 days of receiving your order. Provide your order number, a description of the issue, and any supporting photos (if applicable).
Return Authorization: Upon approval, we will issue you a Return Authorization (RA) number and provide instructions on how to return the item.
Packaging: Carefully package the item in its original packaging, including any accessories, manuals, or documentation that came with it. Clearly write the RA number on the package to ensure proper processing.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount to ensure your return is received safely.

5. Refund Process

Once we receive your returned item, we will inspect it to verify its condition. Refunds will be processed as follows:

Condition of Item: Refunds will only be issued for items that are unused, in original packaging, and returned within the specified time frame.
Processing Time: Refunds will be processed within 7-14 business days after we receive and inspect your return.
Method of Refund: Refunds will be issued to the original payment method used for the purchase. If the payment method is no longer available, we will contact you to arrange an alternative method.

6. Exchange Policy

If you wish to exchange a defective or incorrect item, please follow the same process outlined for returns. After we receive and inspect the returned item, we will process your exchange and ship the replacement product. Please note that the exchange process may take additional time for shipping and handling.

7. Damaged or Defective Products

If your order arrives damaged or defective, please notify us immediately upon receipt. To facilitate a quick resolution:

Take clear photographs of the damaged packaging and product.
Contact us within 7 days of receiving the item with your order number and description of the damage.

We will assess the situation and provide a solution, which may include a full refund or a replacement product.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not already been shipped. If the order has already been shipped, you will need to follow the return process outlined above.

9. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at mercuryshop555@gmail.com.

10. Customer Responsibilities

By placing an order with Mercury, customers are responsible for understanding and complying with our return, refund, and exchange policy. We encourage customers to read product descriptions carefully and contact our customer service team if they have any questions before making a purchase.

11. Contact Information

If you have any questions or concerns regarding our Return, Refund, and Exchange Policy, please contact us at:

Email: mercuryshop555@gmail.com
Phone: 8975891081
Address: Khandepar, Ponda – Goa

Return, Refund & Exchange Policy