Shipping & Delivery Policy

At Mercury (www.mercuryshop.net), we strive to ensure that your products are delivered to you in a timely and efficient manner. This Shipping & Delivery Policy outlines the terms under which we ship and deliver products, the associated costs, and estimated delivery times. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Options

We offer a variety of shipping methods to accommodate different delivery needs. Our shipping methods include:

Standard Shipping: This is our most cost-effective option, with delivery times varying depending on the destination.
Expedited Shipping: For customers who need their orders sooner, we offer expedited shipping at an additional cost.
Local Pickup (if applicable): Customers in our local area may choose to pick up their order directly from our store or fulfillment center at no extra charge.

The available shipping methods for your order will be displayed at checkout based on your location and the products in your cart.

2. Shipping Destinations

Currently, Mercury offers shipping within India. We are working towards expanding our services to international destinations in the near future.

Domestic Shipping (India): We ship to all regions within India, including major cities, towns, and rural areas. Delivery times vary depending on the destination and the shipping method selected.
Pincode Serviceability: Certain remote areas may not be serviceable by all courier partners. If we are unable to ship to your address, we will notify you at checkout or soon after the order is placed.

3. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of the products being shipped. The total shipping fee will be displayed at checkout before you finalize your order.

Flat-Rate Shipping: For some products, we offer flat-rate shipping to simplify the process.
Free Shipping: From time to time, we may offer free shipping on select products, promotions, or for orders above a certain amount. Any free shipping offer will be clearly displayed on the product page or at checkout.
Shipping Surcharges: Large or heavy items (such as certain electrical products) may incur additional shipping surcharges, which will be noted on the product page and at checkout.

4. Order Processing Times

We aim to process and ship orders as quickly as possible. The time it takes to process your order depends on the product category:

Printed Products: Custom printed products such as visiting cards, letterheads, and bill books may take between 3 to 5 business days for production, after which they will be shipped.
Digital Products: Digital products such as design downloads or PDFs will be available for immediate download upon payment confirmation.
Electrical & Handmade Products: Orders for electrical and handmade products are usually processed within 1 to 2 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

5. Estimated Delivery Times

Delivery times vary depending on the shipping method selected, the product, and the destination. Below is a general guideline for delivery times within India:

Standard Shipping: 5 to 10 business days
Expedited Shipping: 2 to 5 business days
Local Pickup: Same day (if the order is placed before noon)

Please note that these are estimated delivery times, and actual times may vary depending on external factors such as courier delays, public holidays, or force majeure events (e.g., natural disasters, strikes, etc.).

6. Tracking Your Order

Once your order has been shipped, you will receive an email with the tracking information. You can use this tracking number to monitor the progress of your shipment on the courier’s website.

Domestic Tracking: Most domestic shipments will be trackable via our shipping partners’ websites. If tracking is not available for your particular shipment, we will notify you in the shipping confirmation email.
Updates: You will receive updates on your order status, including confirmation of shipment, estimated delivery time, and any delays or issues.

7. Delivery Issues and Delays

We work closely with reliable courier partners to ensure timely delivery of your products. However, certain circumstances beyond our control may cause delays in the delivery of your order, including:

Extreme weather conditions
Natural disasters
Strikes or other labor disputes
Courier or transportation disruptions

If your delivery is delayed, we will do our best to notify you and provide a revised estimated delivery time. You can also contact our customer service team at mercuryshop555@gmail.com or call us at 8975891081 for assistance.

8. Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, or regulatory issues. These restrictions will be mentioned on the product page, and if a product cannot be shipped to your location, we will inform you at checkout.

Hazardous Materials: Some electrical products may be classified as hazardous for transportation. In such cases, we comply with shipping regulations to ensure safe delivery, but certain areas may not be serviceable.
Oversized Items: Large or bulky items may require special handling and may take longer to deliver.

9. Missed Deliveries and Rescheduling

If you are not available to receive your delivery at the scheduled time, our courier partner will attempt to re-deliver your order. Most couriers will make up to three delivery attempts before returning the item to our warehouse.

Re-delivery Fees: If an item is returned to us due to missed delivery attempts, you may be responsible for re-delivery fees. We will contact you to arrange a new delivery time.
Alternate Delivery Options: If you anticipate that you will not be available to receive your package, please contact us in advance to arrange for alternate delivery instructions, such as leaving the package with a neighbor or at a secure location.

10. Damaged or Lost Shipments

Mercury takes great care to ensure that your products are packaged securely to prevent damage during transit. However, in rare cases, products may be damaged or lost during shipping.

Damaged Items: If your order arrives damaged, please notify us immediately at mercuryshop555@gmail.com with photos of the damaged item(s) and packaging. We will investigate the issue and arrange for a replacement or refund as appropriate.
Lost Shipments: If your shipment is marked as delivered but you have not received it, please contact our customer support team, and we will work with the courier to locate the package or offer a resolution.

11. International Shipping

At this time, we do not offer international shipping. However, we are exploring the possibility of expanding our shipping capabilities to international destinations. Please check back in the future for updates on this service.

12. Address Changes

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If you need to change your shipping address after placing an order, please contact us immediately.

Before Shipping: If your order has not yet been shipped, we will update your shipping address at no additional cost.
After Shipping: If the order has already been shipped, we will work with the courier to redirect the package, if possible, but additional fees may apply.

13. Packaging and Eco-Friendly Practices

Mercury is committed to reducing its environmental footprint. We use eco-friendly packaging materials whenever possible and encourage customers to recycle or reuse packaging. Our commitment includes:

Minimal use of plastic in our packaging.
Recyclable and biodegradable materials used for packaging handmade products.
Proper disposal instructions for electrical products.

14. Undeliverable Orders

If a package is undeliverable due to an incorrect address or failure to receive the package after multiple delivery attempts, the order will be returned to our warehouse. In such cases:

You will be contacted to arrange for re-delivery or to confirm if you would like to cancel the order.
Additional shipping charges may apply for re-delivery.
Refunds for undeliverable orders will be issued, minus the shipping fees.

15. Contact Information

If you have any questions or concerns regarding shipping, delivery, or tracking, please contact us at:

Email: mercuryshop555@gmail.com
Phone: 8975891081
Address: Khandepar, Ponda – Goa

Shipping & Delivery Policy